HomeMy WebLinkAboutResolutions - 1996.08.08 - 24686. JULY 18, 1996
MISCELLANEOUS RESOLUTION #96176
BY: STRATEGIC PLANNING COMMITTEE, DENNIS POWERS, CHAIRPERSON
IN RE: DEPARTMENT OF INFORMATION TECHNOLOGY - PURCHASE OF HELP DESK
MANAGEMENT SOFTWARE SYSTEM
TO THE OAKLAND COUNTY BOARD OF COMMISSIONERS
Chairperson, Ladies and Gentlemen:
WHEREAS the PEOA cites a recommendation for implementation of a Help Desk
Management Software System to improve customer support and response time; and
WHEREAS the Department of Information Technology has identified Q-Support
by DataWatch Corporation to be the most beneficial; and
WHEREAS the estimated cost to acquire software, implementation and training
is a total of $58,950; and
WHEREAS there are available funds in Information Technology Fund to cover
the cost of the Help Desk Management Software System.
NOW THEREFORE BE IT RESOLVED that the Oakland County Board of Commissioners
approves the acquisition of the Help Desk Management Software System.
Chairperson, on behalf of the Strategic Planning Committee, I move the
adoption of the foregoing resolution.
STRATEGIC PLANNING COMMITTEE
"Amio
FISCAL NOTE (M.R. #96176)
BY: FINANCE AND PERSONNEL COMMITTEE, SUE ANN DOUGLAS, CHAIRPERSON
IN RE: DEPARTMENT OF INFORMATION TECHNOLOGY - PURCHASE OF HELP DESK MANAGEMENT
SOFTWARE SYSTEM
TO THE OAKLAND COUNTY BOARD OF COMMISSIONERS
Chairperson, Ladies and Gentlemen:
Pursuant to Rule XII-F of this Board, the Finance and Personnel
Committee has reviewed the above referenced resolution and finds:
1. Information Technology proposes, and the Strategic Planning
Committee recommends, an improvement in the process of
application development through PEOA findings with the
purchase of a Help Desk Management System.
2. Total cost for the proposal is $58,950. Funds are
available in the Information Technology account for Data
Processing Supplies (4-63600-184-01-00-4818), no budget amendments
are required.
FINANCE AND PERSONNEL COMMITTEE
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Date
Resolution #96176 August 8, 1996
Moved by Powers supported by Amos the resolution be adopted.
AYES: McPherson, Moffitt, Obrecht, Palmer, Pernick, Powers, Schmid, Taub,
Amos, Crake, Dingeldey, Douglas, Garfield, Holbert, Huntoon, Jacobs, Jensen,
Johnson, Kaczmar, Kingzett, Law, McCulloch. (22)
NAYS: None. (0)
A sufficient majority having voted therefor, the resolution was adopted.
fERE),•041'PROVev7 CREGOING RE),SOWTION
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County Exocutive
STATE OF MICHIGAN)
COUNTY OF OAKLAND)
I, Lynn D. Allen, Clerk of the County of Oakland, do hereby certify that the
foregoing resolution is a true and accurate copy of a resolution adopted by the
Oakland County Board of Commissioners on August 8, 1996 with the original record
thereof now remaining in my office.
In Testimony Whereof, I have hereunto set my hand and affixed the seal of the
County of Oakland at Pontiac, Michigan this 8th day of Augu-1996.7%
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L Lin D. Allen, County Clerk
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