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HomeMy WebLinkAboutResolutions - 2002.03.27 - 26878March 28, 2002 REPORT MR #02060 BY: PERSONNEL COMMITTEE, NANCY DINGELDEY, CHAIRPERSON RE: SHERIFF'S DEPARTMENT — IMPLEMENTATION OF A MEDICAL AND FIRE DISPATCH SYSTEM AND PERSONNEL ACTIONS To the Oakland County Board of Commissioners Chairperson, Ladies and Gentlemen: The Personnel Committee, having reviewed MR #02060 on March 20, 2002, recommends the resolution be adopted. Chairperson, on behalf of the Personnel Committee, I move the acceptance of the foregoing report. PERSONNEL COMMITTEE Personnel Committee Vote: Motion carried on unanimous roll call vote with Coleman and Suarez absent. I 4116 I. • MISCELLANEOUS RESOLUTION #02060 March 14, 2002 BY: Public Services Committee, Hugh D. Crawford, Chairperson IN RE: Sheriffs Department-Implementation of a Medical and Fire Dispatch System and Personnel Actions To the Oakland County Board of Commissioners Chairperson, Ladies and Gentlemen: WHEREAS the Sheriff Department provides emergency dispatching services to cities, villages and townships in Oakland County; and WHEREAS emergency calls often require medical assistance and pre-arrival instructions; and WHEREAS the Sheriff's Department receives all cellular 911 calls in Oakland County from M-59 north and numerous calls south of M -59 many which involve medical emergencies, and those calls are increasing by a rate of 50% every year; and WHEREAS until now cities, villages and townships in Oakland County have relied on receiving medical instructions from the companies providing medical transportation; and WHEREAS most cities, villages and townships serviced by the Sheriff Department have their own medical transportation and are in need of emergency medical dispatching services; and WHEREAS to ensure prompt and accurate processing of calls for emergency medical assistance, the Sheriff Department is proposing the implementation of a medical and fire priority dispatch system; and WHEREAS to coordinate these changes the Sheriff Department is requesting the creation of a new classification and one (1) position titled Sheriff Communications Quality Assurance Supervisor at salary grade 11, Overtime Non-Exempt. NOW THEREFORE BE IT RESOLVED that the Oakland County Board of Commissioners approves the implementation of a medical and fire priority dispatch system in the Sheriff's Communications Center. BE IT FURTHER RESOLVED that a new classification be created titled Sheriff Communications Quality Assurance Supervisor at salary grade 11, Overtime Non-Exempt. BE IT FURTHER RESOLVED that one (1) Sheriff Communications Quality Assurance Supervisor position be created in the Communications Unit, Technical Services Division of the Sheriff Department. Chairperson, on behalf of the Public Services Committee, I move the adoption of the foregoing resolution. PUBLIC SERVICES COMMITTEE 7e,12'ey 4 ). Public Services Committee Vote: Motion carried unanimously on a roll call vote with Buckley and Moffitt absent. Draft 02/10/02 OAKLAND COUNTY MICHIGAN Class Title: SHERIFF COMMUNICATIONS QUALITY ASSURANCE -SUPERVISOR Dept/Div: Sheriff/Technical Services Reports To: Chief- Sheriff Communications A. DESCRIPTION GENERAL SUMMARY Under direction, works with law enforcement, fire service, and emergency medical service agencies on the design, installation, implementation and upgrades of Emergency Medical Dispatch services (EMD). Monitors quality assurance of EMD and effectively recommends solutions. Assists in the development of requests for proposals for emergency communication system equipment and services, and assists in the administration of related contracts. Ensures that EMD services are provided in compliance with current state and federal legislation, including the application of technology. Assists the Chief of Communications with the coordination and delivery of a variety of public safety communications projects and services, including wireline and wireless E9-1-1, radio dispatch, Computer Aided Dispatch (CAD), Law Enforcement Information Network (LEIN), Courts and Law Enforcement Management Information System (CLEMIS), mobile data, records management, and Emergency Medical Dispatch (EMD). Prepares reports and presentations on a variety of project related issues. Assists in the development and revision of standard operating procedures (SOPs) and training to address changing needs. SUPERVISION EXERCISED Functions as a working supervisor over employees assigned to the Sheriff Communications Unit. Assigns, schedules and makes effective recommendations on performance appraisal. Coordinates training and provides guidance related to the Emergency Medical Dispatch program and effectively recommends on staffing levels Participates in decisions to select, hire, discipline, and discharge. TYPICAL DUTIES AND RESPONSIBILITIES Prepares recommendations to the Chief-Sheriff Communications regarding the planning and implementation of the Emergency Medical Dispatch (EMD) service. Analyzes and monitors processes for quality assurance in the delivery of EMD services. Coordinates and facilitates various EMD user committees and coordinates protocols and quality assurance with Oakland County Medical Control. Ensures compliance with protocols and quality of services by reviewing audiotapes of calls taken. Provides ongoing feedback and as necessary, remedial training to EMD call takers for quality improvement. Prepares EMD quality assurance and quality improvement reports, as well as other reports as required. Coordinates with vendor and/or appropriate agency certification and re-certification of EMD call takers. Class Title: Sheriff Communications Quality Assurance - Supervisor Page A2 Assists in the development of requests for proposals for emergency communication system equipment and services, and assists in the administration of related contracts. Works with vendors ensuring software and upgrades meet needs and training is provided to meet national standards. Participates in general personnel activities for employees such as employee selection and evaluation, recommendation of promotions and merit increases, monitoring attendance, approving time off and recommending disciplinary action. Resolves job related problems or conflicts in work assignments or work schedules involving assigned staff. Performs liaison duties between employees and administrative personnel ensuring that adequate support is provided and that divisional policies and procedures are adhered to. Works with the Chief- Sheriff Communications on all other operational and technical aspects of a public safety communications center, including E9-1-1, voice radio communications, mobile data communications, record management, computer-aided dispatch, and Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC). Maintains a current knowledge of public safety radio, paging, computer, and telephonic technology. Assists in the development of Standards Operational Procedures and coordinates the training of staff in the effective operation and deployment of new and legacy technologies and procedures, such as wireless E9-1-1, radio dispatch, Computer Aided Dispatch (CAD), Law Enforcement Information Network (LEIN). Ensures that EMD services are provided in compliance to current state and federal legislation, including the application of technology. Serves as Assistant E9-1-1 Public Safety American Point (PSAP) Coordinator, including the supervision of the County Master Street Address Guide development and maintenance. Assists in providing liaison between the PSAPs and the telecommunication service suppliers, equipment providers, and the pertinent state and federal regulatory agencies and committees. Provides for the enhancement and maintenance of the 9-1-1 system. Maintains current knowledge of LEIN and NCIC rules, regulations, standards, and operations. Assists in the coordination with user agencies for improved police and fire communications. Researches user complaints and makes effective recommendations for resolution. Assists in communications unit record retention and coordination, including the preparation of written and audio material for evidence. May represent the communications unit in court testimony for records. Class Title: Sheriff Communications Quality Assurance - Supervisor Page A3 APPROVED BY: DATE: IMPORTANT NOTE: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor. DRAFT - 2/10/02 OAKLAND COUNTY MICHIGAN Class Title: SHERIFF COMMUNICATIONS QUALITY ASSURANCE -SUPERVISOR Department: Sheriff/Technical Services Reports To: Chief of Sheriff Communications B. QUALIFICATIONS EXPERIENCE, TRAINING, KNOWLEDGES, SKILLS & ABILITIES A. Required Minimum Qualifications 1. Must be a High School graduate or have a certificate of successful completion of the General Educational Development Test (G.E.D.) AND 2. Possess a valid certificate issued by the Department of Licensing and Regulations to function as an Emergency Medical Technician in the State of Michigan; AND 3. Have at least three (3) years of full-time work experience in the leadership or supervision of a public safety communication center, public or private medical records center, telecommunications or radio communications system, or public safety emergency responders; AND 4. Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.); AND 5. Pass the complete examination, including the employment medical established for this class. 6. Successfully complete the six-month probationary period. B. Additional Desirable Qualifications 1. Considerable knowledge of pre-hospital arrival medical response, procedures, terminology, and protocols. 2. Considerable knowledge of and experience in working with public safety communications, dispatch and information management systems, including E9-1-1, LEIN, Computer-Aided Dispatch, mobile data, and voice radio. Class Title: Sheriff Communications Quality Assurance - Supervisor Page B2 3. Considerable knowledge of and experience in working with equipment utilized in deliverirg public safety communication and management information services and emergency services and with related emerging technology. 4. Considerable ability to establish and maintain effective working relationships with Public Safety officials, representatives from other agencies, public officials, and County employees. 5. Considerable ability to prepare and present oral and written reports to officials, administrators, and other interested groups or individuals. 6. Considerable ability to read and interpret regulations. 7. Considerable ability to make decisions, including those of emergency nature, in accordance with departmental policies and procedures. 8. Considerable ability to compile statistics and analyze them. 9. Considerable ability to exercise mature judgement and initiative in analyzing problems and recommending solutions. 10. Considerable ability to apply the principles of personnel administration. 11. Reasonable knowledge of pertinent rules, regulations, policies, procedures and legislation, including those of the Federal Communication, Commission, Federal Aviation Administration, Michigan Public Services Commission, LEIN, NCIC, Michigan Emergency Telephone Services Committee, and other related regulatory bodies. SPECIAL REQUIREMENTS Must maintain an Emergency Medical Technician certification as required. Must obtain and maintain LEIN certification status. APPROVED BY: DATE: Resolution #02060 March 14, 2002 The Chairperson referred the resolution to the Personnel and Finance Committees. There were no objections. FISCAL NOTE (MR #02060) March 28, 2002 BY: FINANCE COMMITTEE, SUE ANN DOUGLAS, CHAIRPERSON IN RE: SHERIFF'S DEPARTMENT-IMPLEMENTATION OF A MEDICAL AND FIRE DISPATCH SYSTEM AND PERSONNEL ACTIONS TO THE OAKLAND COUNTY BOARD OF COMMISSIONERS Chairperson, Ladies and Gentlemen: Pursuant to Rule XII-C of this Board, the Finance Committee has reviewed the above named Miscellaneous Resolution and finds: 1. The Sheriff's Department provides emergency dispatching services to cities, townships and villages in Oakland County that often require medical assistance and pre-arrival instructions. 2. Most cities, townships and villages have their own medical transportation and are in need of emergency medical dispatching services. 3. The resolution authorizes the implementation of a medical and fire dispatching system and the creation of one (1) Sheriff Communications Quality Assurance-Supervisor in the Sheriff's Communications Unit, Technical Services Division. 4. Funds are available in General Fund Non-Department Office Automation Account for the implementation of the medical/fire dispatch system. 5. Operating costs equal $27,986 for FY 2002 and $60,637 for FY 2003. 6. A budget amendment is recommended for FY 2002 and FY 2003 as follows: FY 2002 FY 2003 Fund Dept OCA PCA Object Expend 101 90 290000 25000 9066 Office Automation ($137,916) 101 43 023901 41000 2002 Overtime ($27,986) ($60,637) 101 43 023901 41000 2001 Salary $19,990 $43,312 101 43 023901 41000 2075 F.B. 7,996 17,325 101 43 033901 30000 8001 Transfer Out 137,916 Total $-0- $-0- Capital Costs 101 43 033901 30000 8001 Computer Transfer $137,916 Total Costs $137,916 Info Tech CLEMIS Revenue 635 23 635111 15003 171 Operating Transfer In $137,916 Expend 635 23 635152 30001 3596 Software Purchase 635 23 635152 30001 3704 Training $76,843 61,073 Total $-0- i Fl COMMITTEE , FINANCE COMMITTEE Motion carried unanimously on a roll call vote with Patterson absent. L. Brooks'Fa'a-oi-son. County Executive G. William Caddell, County Clerk Resolution #02060 March 28, 2002 Moved by Middleton supported by Douglas the resolutions on the Consent Agenda be adopted (with accompanying reports being accepted). AYES: Appel, Brian, Buckley, Causey-Mitchell, Coleman, Crawford, Dingeldey, Douglas, Galloway, Garfield, Gregory, Law, McPherson, Melton, Middleton, Moffitt, Moss, Obrecht, Palmer, Patterson, Sever, Suarez, Webster, Amos. (24) NAYS: None. (0) A sufficient majority having voted therefore, the resolutions on the Consent Agenda were adopted (with accompanying reports being accepted). HERE8":4-4 ?7-- OF3Trrs 'TON Y/2- &A 2— Date STATE OF MICHIGAN) COUNTY OF OAKLAND) I, G. William Caddell, Clerk of the County of Oakland, do hereby certify that the foregoing resolution is a true and accurate copy of a resolution adopted by the Oakland County Board of Commissioners on March 28, 2002, with the original record thereof now remaining in my office. In Testimony Whereof, I have hereunto set my hand and affixed the seal of the County of Oakland at Pontiac, Michigan this 28th day of March, 2002.