HomeMy WebLinkAboutResolutions - 2021.10.13 - 34920BOARD OF COMMISSIONERS
October 13, 2021
MISCELLANEOUS RESOLUTION 921-394
Sponsored By: Kristen Nelson
IN RE: Online Property Records Search Updated Fee Schedule
Chairperson and Members of the Board:
WHEREAS the Oakland County Register of Deeds office is responsible for the recording and management of
more than 200,000 real estate documents annually; and
WHEREAS ensuring accessibility of real estate records has been and continues to be a top priority of the
Oakland County Clerk/ Register of Deeds; and
WHEREAS the Oakland County Register of Deeds has long provided an on-line search system for real
property which initially made real estate records available to the public on a fee -for -search basis; and
WHEREAS in 2006, the Board of Commissioners adopted MR #06160 which established a price structure for
subscribers, including large volume users like title companies, to have different levels of search options; and
WHEREAS in 2014, the Oakland County Clerk/Register of Deeds added the Superindex, a free -to -search
database of property records, which utilized the computational power of a Google-backed search engine, and
WHEREAS in 2020, Oakland County Clerk/Register of Deeds Lisa Brown renegotiated Oakland County's
contract with the vendor to update the system and provide greater utility to the department and public users
alike; and
WHEREAS the new platform will continue to allow customers to conduct free searches of Oakland County's
property database and only incur fees when downloading a document; and
WHEREAS the costs for the new platform and on -going maintenance costs are covered under the Register of
Deeds Automation Fund (#21160); and
WHEREAS a new fee schedule is to be established for the new platform to accommodate both low and high
volume users of the new system; and
WHEREAS the proposed fee schedule is contained in the attached document, titled "UPDATED FEE
SCHEDULE FOR ONLINE PROPERTY RECORDS SEARCI I'; and
WHEREAS the expected commencement of the new fee schedule is October 16, 2021.
NOW THEREFORE BE IT RESOLVED that the Oakland County Board of Commissioners approves the
revised fee structure as outlined in this resolution.
BE IT FURTHER RESOLVED that no budget amendment is required at this time as the existing revenue
budget in the Clerk's Office General Fund budget accounts for the anticipated revenue, and the costs associated
with the new platform are covered under the Register of Deeds Automation Fund (#21160).
Chairperson, the following Commissioners are sponsoring the foregoing Resolution: Kristen Nelson.
"id Date, October 13, 2021
David Woodward, Commissioner
� LL a a— U.. L Date October 14, 2021
Hilarie Chambers, Deputy County Executive II
Date: October 14, 2021
Lisa Brown, County Clerk / Register of Deeds
COMMITTEE TRACKING
2021-10-05 Legislative Affairs & Government Operations - recommend to Board
2021-10-13 Full Board
VOTE TRACKING
Motioned by Commissioner Gary McGillivray seconded by Commissioner Christine Long to adopt the attached
Resolution: Online Property Records Search Updated Fee Schedule.
Yes: David Woodward, Michael Spisz, Karen Joliat, Kristen Nelson, Eileen Kowall, Christine Long, Philip
Weipert, Gwen Markham, Angela Powell, Thomas Kuhn, Charles Moss, Marcia Gershenson, Adam L.
Kochenderfer, Yolanda Smith Charles, Charles Cavell, Penny Luebs, Janet Jackson, Gary McGillivray,
Robert Hoffman (19)
No: None (0)
Abstain: None (0)
Absent: Commissioner Miller 111, Commissioner Gingell (2)
The Motion Passed.
ATTACHMENTS
1. Proposed Amendment
2. UPDATED FEE SCHEDULE FOR ONLINE PROPERTY RECORDS SEARCII Oct2021
RoD-current-fee-structure
STATE OF MICHIGAN)
COUNTY OF OAKLAND)
I, Lisa Brown, Clerk of the County of Oakland, do hereby certify that the foregoing resolution is a true and
accurate copy of a resolution adopted by the Oakland County Board of Commissioners on October 13, 2021,
with the original record thereof now remaining in my office.
In Testimony Whereof, I have hereunto set my hand and affixed the seal of the Circuit Court at Pontiac,
Michigan on Friday, October 13. 2021.
I
Lira Brown, Oakland County Clerk/ Register of Deeds
BOARD OF COMMISSIONERS
AMENDMENT
IN RE: Online Property Records Search Updated Fee Schedule
WHEREAS the expected commencement of the new fee schedule is October -416, 2021.
Passport Acceptance Agent Training System
Student Guide
Welcome to the Passport Acceptance Agent Training System (PAATS). This document is
intended to guide you through the technical requirements and functionality of the web -based
training system for Passport Acceptance Agents.
Table of Contents
Passport Acceptance Agent Training System................................................................................................1
SystemRequirements...................................................................................................................................2
Login..............................................................................................................................................................
2
ForgottenPassword......................................................................................................................................6
Home/Dashboard..........................................................................................................................................
9
WhichCourse to Take?...............................................................................................................................10
Launchingthe Course..................................................................................................................................10
Navigation...................................................................................................................................................13
LearningJournal..........................................................................................................................................15
AssessmentExams......................................................................................................................................15
QuizNavigation...........................................................................................................................................17
Certificate....................................................................................................................................................18
CompletingInitial Training..........................................................................................................................19
TechnicalAssistance...................................................................................................................................19
1
System Requirements
This training system is administered online and is optimized for use with newer web browsers.
The system works best with the latest versions of Google Chrome and Mozilla Firefox.
NOTE, If using Internet Explorer, please make sure you are using the latest version.
Many of PARTS features do not work with older versions of Internet Explorer.
Consult your local System Administrator if you are having issues with your web browser. If you
are unable to do so, please contact the Passport Acceptance Training Admin at
souoortP oassoortacce ota ncetra i ning. com.
All users will receive an email with a login link.
Nell. Acceptance,
This notice is to let you knew that a new version ofthe Passport Acceptance Agent hamm, will be avaliabie on
the PAATS site beginning at ] AM CT on September 30m.
S I
If y.,, hose already completed training In 200, you do not have to retake the updated courses. if you are
- unsure d you need to complete training in 20£9, please contact your Customer Service Manager.
We have made essenbal security uodat.s so all agents will need to update then passumrd. Please user the link
below to set your new password.
Your resonant. II,: aceememeagent
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If you are unable to dick the link above, please copy and paste it into your browses After you have set your
pass ord, please use thefolremog UPL to access the PART site In the future:
httcs/(aa55partacceLtancetrdmlrryLmm
If you reed addi read assnle,ra with logging in, please contact us using the email below. Please do not reply to
this email
Passport Accptence Training Admin
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NOTE: The email will be sent from supportCapassportacceptancetraining.com. To
prevent PAATS emails from going into your spam or junk folder, please add the above
email to your address book. If you do not receive the email, please double check your
Spam or junk email folder. If you still cannot locate the email, please contact your
Passport Customer Service Manager (CSM) to make sure your email address was
added correctly.
In the email, click on the link to navigate to the PAATS system. You will be brought to a page
with to redeem the passkey. The all" `" Passkey button can only be clicked one time to set
your new password.
Click the redeem passkey button to set your new password. Once you click the button, you will no longer be able to use the
password reset link.
To access the PAATS site in the future, bookmark thefollowing URL httpsl,'passportacceptancetra;ning.com.
Redeem Passkey C.mO
Once you are ready, you may click the 4 PO°`,'rn flaa'Key button. You will be directed to the
Change password page. Your username has been created for you by your CSM and will appear
at the top of the webpage above the password fields. You must create a new password.
IMPORTANT: Your password must contain a minimum of eight characters, including
at least one number, one lower case letter, one upper case letter, and one special
character such as !@#$%A&*.
3
Retype your password to confirm that the two passwords match. Click the "`"`' `r°"°`' button
when you're finished.
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Change password
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NOTE: Once you have established your password, do not share this information with
anyone. Although the Passport Acceptance Agent Training system does not contain
classified information, it does contain sensitive information that is protected by
password access. Information about PAATS should not be shared with anyone,
including support.
After your password has been set, click the `9ri `I` button to proceed to the PAATS. It is a
good idea to ensure your profile information is correct at this point. To do so, click your name
near the top right of the page, and then click Profile.
a Dashboard
g N.M.
C+ Log out
4
Ensure all information is correct on this page. Please contact your Passport Customer Service
Manager (CSM) to correct any errors found on your profile. Click on the Home link in white in
the middle of the top menu bar to go to the main page of the PAATS.
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user details
Mrscelianeous.
Now that you have created a password, you can login normally from now on. Navigate to the
website at httos://t)assr)ortacceotancetraining.com and you should see the following page:
1 � �
Rernembes username
Log in
FOBgotten Your user; -Me
or passr:orC'
Cookies must be er:abied
in vour browser
Enter your username into the Username field, enter your password into the Password field,
and click the "'''" button. If you are on a personal computer, you may wish to
select the Remember username box; you will only need to enter your password for future
logins.
5
If you forget your username or password, there is a prompt on the initial login page to have it
resent to your email address. If you need further assistance regarding your username and/or
password, you should contact your CSM. If you are unable to do so, contact the Passport
Acceptance Training Admin at supportC@passportacceptancetrainina.com.
If you have forgotten your password, click on the Forgotten your username or password? link
to the right of or below the login fields. You will be directed to the following page:
Please enter either your email address associated with your account or your username In the coi responding fields below.
Search by username
Username
Search by email address
Email add,ess
search
Search
Here you will enter the email address, or the username associated with your account. Once you
enter one of the options, click the corresponding sea" h button.
You will then be directed to a new page notifying you that an email has been sent to the email
address associated with your account.
An email has been sent to the email address associated with your account. If you do not receive the email,
check your seam folder.
It contains easy instructions to confirm and complete this password change. If you continue to have difficuiry,
pleasecontact the Passport Acceptance Training Ad min at cNyr
nrY,.nue
Click the `"""" "" button to return to the login page.
You should now receive an email containing a one-time use login link.
11
Hello Acceptance Agent.
Your password has been reset on Passport Acceptance Training site. Click the
link below to log in and set your new pass,,vord. The link is only valid for a
limited time.
Your usemame is acceptanceagent
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After you have set your password. please use the following URi to access the
PAAT site in the future hitps ssportaccsptancetraininc.coat ;
if you need additional assistance with logging in, please contact us using the
email below
Passport Acceptance Training Admin
support Cwpasspriacceptancetmining cam i
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It may take up to 15 minutes for you to receive the email. If you have not received it after this
time has passed, please contact the Passport Acceptance Training Admin at
support a)i)assportacceptancetraininQ.com.
To change your password, you will need to click the link provided in the email. You will be
brought to the Redeem Passkey page.
Crick the redeem passkey button to set your new password. Once you click the button, you will no longer be able to use the
password reset link.
To access the MATS site In the future, bookmark the following URL https ppassportaccemancatraining com
I
Redeem P..1,ey cancel
Ire
Click the `ed'` as' ay button. You will be brought to a page where you may enter a new
password two times. Once you have entered anew password twice, click the "6 changes
button.
IMPORTANT: Your password must contain a minimum of eight characters, including
1 at least one number, one lower case letter, one upper case letter, and one special
character such as !@#$%A&*.
You should receive confirmation that you have successfully changed your password. Click the
o'tc'nue button to continue to the PAATS.
Dashboard Prelerences useraccounx mange pass ora
You have successfully changed your password.
Continue
3
Once you have logged in you will be taken to a screen that looks like this:
Welcome!
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My Courses
Passport Acceptance Training for New Agent:
Passport Acceptance Training for s iisGng Agents
There are three tabs, under the top banner, that all students have access to:
1. Home: The main page contains enrolled online courses and training -related
announcements from the Department of State.
2. Transcript: The transcript tab is used to check your scores, completion date, and course
history. You are also able to print your certificate by clicking the icon listed under
"Certificate".
3. Profile: The profile tab is used to view your profile information.
0
Which Course to Take?
Currently there are two courses available, each for a different audience.
1. New Users: Individuals who are not certified as Passport Acceptance Agents by the
Department of State must take the Passport Acceptance Agent Training for New Agents.
There are 12 modules in this course that include content, scenarios, and an assessment.
You must complete all of the modules and receive an 90% or higher on each assessment
and on the Final Exam to receive your certificate.
2. Existing Users: Agents who have already been certified by the Department of State are
required to take "refresher" training every additional year to maintain their
certification. These users should take the Passport Acceptance Agent Training for Existing
Agents. This course includes eight modules that include content and scenarios as well as
a Final Exam. You must complete all of the content and receive a 90% or higher on the
Final Exam to receive your certificate.
Launching the Course
To launch the course, click on the course title found under "My Courses".
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Passport Acceptance Training for Existing Agents
This will launch the course and bring up the Course Overview page. Use the Next/Previous
buttons to navigate through the modules. The Next > button will only show on the page once
all requirements have been met for the module. At the top of each screen, there is a navigation
bar to direct you to any previously unlocked modules.
10
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Each module page will have an Overview section with instructions on how to complete it and
move on to the next module. All available content will have a ` button indicating the content
has been unlocked. All locked content will be grayed out with a Restricted message.
11
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Module IT Forms and Agent Resources
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12
Navigation
There are two different types of activities, content activities and scenarios, with different navigation
options.
In the content activities, you can use the Next and Previous buttons in the bottom right corner
to navigate through the content.
I roduction to Passport
Acceptance
NEXT >
You can also use the Menu to navigate back to a previous page or forward to a page you have
previously completed. You will not be able to use the menu to skip ahead.
i
idule, you should be able to:
i
:hanges; (review t
table name change documents; (review) and
change needs no additional documentation; (review .
t PHEV NEXT >
13
In the scenario activities, you can use the answer option buttons in the scenarios to navigate
through the scenario.
In the module scenarios and content, click on either one of the Exit Activity links on the right
side of the page to return to the main module page.
3
... ...........
Forms and Agent Resources
14
Learning Journal
Use the Learning Journal block to add any notes you want to record while taking the training.
only you will be able to see these entries.
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Use the :earning 3oumal to add any
notes wmie taking the trainino. Only you
wil) be able to ses these enures.
v'r.v Etna;
,add Et)"
Assessment Exams
Click on the assessment activity and then click the "fe " quiz"°" button to take the
assessment.
Module 7 Quiz: Introduction
Please complete-, he P.tc.d u;e 1 Ouiz. A passing score or the quiz is Go^. It you do not pass they :Iz }roe can r eviev, the modulo materials
and retake the quiz as rp�n'Y tyres as needed in order ru pass. Atter you hava completeb the Idadulel Quo. v,oha parsing score the' next
module will u� lock.
Good WOO
Grading method' Highestg =de
Attmpt qwz ncn
Answer each question by selecting the best answer or answers. Some quizzes may have
multiple pages, so you can click next and previous to navigate around.
IMPORTANT: Some questions have multiple answers that must be chosen to get the
question fully correct. These questions will have square checkboxes instead of
circular radio buttons.
15
After all the questions have been answered, click the ry°ishaT-,rnrt... button. Make sure all
questions have been answered and click the >ucrn;rai? ardfin:sb button. Click it again in the
pop-up window that asks you to confirm your submission.
This will submit your answers and display your results. The review page will show you which
questions you got correct, partially correct, or incorrect. The top of the page shows your total
percentage score. Students must receive an 80% or higher to pass the module quizzes and a
90%or higher to pass the Final Exam.
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There is a quiz navigation block in the upper left side of the quiz review page. Each question will be
highlighted in one of three colors.
M
show one page at a time
Finish review
Green means you answered the question correctly. Yellow means you are partially correct —this
often occurs on multiple response question types. Red means you answered the question
incorrectly.
For more information, you can click on the question number and get directed to that specific
question. For partially correct responses, it will not tell you what you got wrong, only the ones
you picked correctly.
Q .su_ 2
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033 W�nrs.K Select One or To,.:
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Your answer is partial at correct
You have correctly selected 1
Vou can find the correct answer to this question on
The correct answers are
(D IMPORTANT: The correct answers are only provided on select pre-tests. You will not be
able to see the correct answers for all questions in all quizzes.
17
After you have reviewed your results and scores, click Finish Review to return to the quiz
summary page.
To retake the assessment, click the P'F-attempt qd'+z button. Retake the assessment as many
times as needed to achieve a passing score. Once you receive a passing score, the N"t>
button will unlock in order to move on to the next module.
Once you have successfully reviewed all the lessons and completed all the assessments with a
passing score, you will be able to print a certificate. This is the last page of the course and will
become available once all requirements have been met.
Click the image below to go to the Certificate Collection page.
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Get the ceI ti Picate
Click the button to access your certificate and it will open in a new window.
Once the certificate is open, you can select print or download from the options in the upper
right corner of the window in Chrome.
IN
You can select print or download from the options in the bottom center of the window in
Internet Explorer 11.
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If you need to access your certificate at a later date, you can find it in your transcript. Click on
the certificate icon and your certificate will open in a new window.
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Completing Initial Training
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Prospective agents who have completed the new agent -training course and received their
certificates of completion are not yet able to function as Passport Acceptance Agents.
These prospective agents will need to contact their CSMs and provide them with the
appropriate documentation. After the documentation has been received and the eligibility
requirements are met, the CSM will issue the new agent an Acceptance Agent ID number and
authorization. Prospective agents are not allowed to perform Passport Acceptance Agent
functions until they receive authorization from their CSM.
Technical Assistance
If you have questions about training or the passport issuance process , please contact your
CSM. If you need technical website assistance, please contact the Passport Acceptance Training
Admin at supportC@nassportacceptancetraining.com.
19
OAKLAND COUNTY REGISTER OF DEEDS
UPDATED FEE SCHEDULE FOR ONLINE PROPERTY RECORDS SEARCH
"DATABASE SEARCH OF INDEXED INFORMATION
REMAINS FREE OF CHARGE FOR ALL USERS"
PAY PER ACCESS
Transaction Charge $5.00/ transaction
Document Charge $1.00 per document -- up to 3 pages
after 3 pages -- $ .50 per page
Maximum Charge $50.00 per document
SUBSCRIPTION PLANS
Monthly subscriptions are 30 days
(price includes all transaction, document and page charges)
50 document downloads per month $100.00
80 document downloads per month $150.00
135 document downloads per month $250.00
285 document downloads per month $500.000
SUBSCRIPTION PLANS —AGENCY USERS
(price includes all transaction, document and page charges)
Up to 1,200 document downloads per month $2,000.00
1,201 to 1,900 document downloads per month $3,000.00
1,901 to 2,600 document downloads per month $4,000.00
2,601 to 3,300 document downloads per month $5,000.00
9/16/21
Per Amy Aubrey via CivicClerk: "please upload the previous fee schedule for comparison
purposes"
The current fee structure is below. It is important to note that the current fee structure is based
on *searches* and the new structure provides free searches of indexed information and
monthly fees for *downloads.*
Pay -Per Access Members
• $5.00 per search PLUS a $1.00 per document view fee.
Documents can be printed at no additional charge.
Monthly Members
Choose from four search packages. In addition to search fees there will also be a $1.00
per document view fee. You can print documents at no additional fee.
$40.00 per month or 80 searches - whichever comes first
• $80.00 per month or 170 searches- whichever comes first
$120.00 per month or 260 searches - whichever comes first
$200.00 per month or 450 searches -whichever comes first
Monthly SuperUsers
• $5,000 per month for unlimited search