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HomeMy WebLinkAboutResolutions - 2025.03.18 - 41944 AGENDA ITEM: Amendment to the Information Technology Government to Government Program DEPARTMENT: Information Technology MEETING: Board of Commissioners DATE: Tuesday, March 18, 2025 9:30 AM - Click to View Agenda ITEM SUMMARY SHEET COMMITTEE REPORT TO BOARD Resolution #2025-5027 Motion to approve the attached Information Technology Services Agreement Exhibits for Information Technology services related to Online Payments, Over-the-Counter Payments, and Pay Local Taxes, and to authorize the Chairperson of the Board to execute the agreements and any necessary documents with any Michigan public body that agrees to enter into a Comprehensive Information Technology Services Agreement. ITEM CATEGORY SPONSORED BY Contract Gwen Markham INTRODUCTION AND BACKGROUND To align with the fiscal objectives of the County the Department of Information Technology is adjusting the current credit card service fee to align with industry standards, recover operational expenses and balance the program budget. The Board of Commissioners, pursuant to Miscellaneous Resolution #12153 and #17263, approved the Department of Information Technology's Comprehensive Information Technology Services Agreement enabling the Department to make additional technology services available to public bodies. The Department of Information Technology will replace the current credit card service fee tiered structure with a fixed 3.5% service fee. The Department of Information Technology has made the following modifications to the exhibits I, II, and III of the I.T. Services Interlocal Agreement: I. Updated “a credit card or electronic check” to “the payment methods” II. Updated references to Enhanced Access to Payment Processing Service Fee (“the Fee”) III. Updated Enhanced Access Fee to “the Fee” IV. Section 1.1 Added verbiage for the County’s optional use of a vendor to provide services V. Section 1.3 Removed references to previous MR and redundant BOC reference VI. Section 3 Added verbiage for the County’s optional use of a vendor to provide services VII. Section 4.1.1 Updated to include service access via eWallet VIII. Section 4.2.2 Updated to the authorization of a single transaction and appropriate funds distribution IX. Section 5 Exhibit I & II Verbiage re-worded for clarification. X. Section 5 Exhibit III Verbiage re-worded for clarification and updated to include non-Oakland County CVTs reimbursement to the County for equipment costs XI. Section 6 Sharing of Net Enhanced Access Fee removed. Since service is no longer offered. XII. Introduction Exhibit I & II Verbiage re-worded to include additional payment options (i.e., debit card, digital wallets, and County selected private retailers) XIII. Introduction Exhibit III Verbiage reword to include additional payment options (i.e., debit card, digital wallets) BUDGET AMENDMENT REQUIRED: No Committee members can contact Barbara Winter, Policy and Fiscal Analysis Supervisor at 248.821.3065 or winterb@oakgov.com or the department contact persons listed for additional information. CONTACT Rod Davenport, Chief Information Officer ITEM REVIEW TRACKING Aaron Snover, Board of Commissioners Created/Initiated - 3/20/2025 AGENDA DEADLINE: 03/18/2025 9:30 AM ATTACHMENTS 1. 02.26.25 RR IT Exhibit II - In County 2. 02.26.25 RR IT Exhibit II - Out County 3. 02.26.25 RR IT Exhibit III 4. 02.26.25 RR IT Exhibit I COMMITTEE TRACKING 2025-03-12 Finance - Recommend to Board 2025-03-18 Full Board - Adopt Motioned by: Commissioner Robert Hoffman Seconded by: Commissioner Ann Erickson Gault Yes: Marcia Gershenson, Yolanda Smith Charles, Charles Cavell, Ann Erickson Gault, Linnie Taylor, Robert Smiley, David Woodward, Michael Spisz, Penny Luebs, Kristen Nelson, Christine Long, Robert Hoffman, Philip Weipert, Gwen Markham, Angela Powell (15) No: None (0) Abstain: None (0) Absent: Michael Gingell, Karen Joliat, William Miller III, Brendan Johnson (4) Passed EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 1 MR 21258 6/17/2021 INTRODUCTION The I.T. Service described in this Exhibit (Over the Counter Payments) will provide government agencies with the ability to take card (credit and debit) payments and certain digital wallets (eWallets), collectively referred to as the “payment methods”, at the counter and over the phone. 1.0 COUNTY RESPONSIBILITIES 1.1 County will provide an I.T. Service where the general public can make Over the Counter Payments for any type of fees or costs; i.e. pay property taxes, licenses, permits or traffic tickets by means of the payment methods. County may use vendor(s) to perform the services that County will provide to Public Body. 1.2 County will provide Public Body with access to a password protected web site where Public Body can issue credits and view daily, weekly, and monthly transaction activity of payments processed through this I.T. Service. 2.0 The Payment Processing Service Fee (the “Fee”) charged to the general public shall be an amount established by County Board of Commissioners. PUBLIC BODY RESPONSIBILITIES 2.1 Public Body shall respond to all questions from the general public regarding payments. 3.0 SUPPORT The I.T. Service will be supported by County’s Information Technology (I.T.) Department and/or County’s vendor(s) as described in the Agreement. 4.0 SERVICE ACCESS AND REQUIREMENTS 4.1 Service Access 4.1.1 Access to the I.T. Service is via a card and eWallet reader provided by County attached to a computer with a connection to an Internet website run by County. 4.1.2 The URL for Public Body to view activity reports and to perform all administrative functions will be provided by County. 4.1.3 Public Body will provide access to this I.T. Service for the general public via computer owned by Public Body an on the premise of the Public Body. This computer may be operated by Public Body staff or made available directly to the general public. 4.2 Service Requirements 4.2.1 The general public shall be required to pay County the Fee to use this I.T. Service. County will use the Fee(s) to recover costs associated with this I.T. Service. EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 2 MR 21258 6/17/2021 4.2.2 The person making the payment will authorize one transaction. The funds received for the payment of monies owed to Public Body will be deposited into an account owned by the Public Body. The funds received from the Fee will be deposited into an account owned by County. 5.0 SERVICE AND EQUIPMENT COSTS Public Body does not have to pay the County for the payment processing, customer support, or electronic payment methods (software, application, portal, etc.) for this I.T. Service. County will acquire the hardware for non-electronic payment methods and provide the hardware to Public Body at no cost to Public Body. 6.0 PROVISION AND MAINTENANCE OF DATA 6.1 Public Body must use the same payment method processing entities used by County. The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third- party entities. 6.2 Public Body shall provide County with all necessary bank account and routing numbers to give effect to this Agreement. 7.0 LICENSE USE AND ACCESS County grants to Public Body a nonexclusive license to use County developed applications needed to receive this I.T. Service. This license cannot be provided to any other party without County’s consent in writing. MR 21258 6/17/2021 EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 1 MR 21258 6/17/2021 INTRODUCTION The I.T. Service described in this Exhibit (Over the Counter Payments) will provide government agencies with the ability to take card (credit and debit) payments and certain digital wallets (eWallets), collectively referred to as the “payment methods”, at the counter and over the phone. 1.0 COUNTY RESPONSIBILITIES 1.1 County will provide an I.T. Service where the general public can make Over the Counter Payments for any type of fees or costs; i.e. pay property taxes, licenses, permits or traffic tickets by means of the payment methods. County may use vendor(s) to perform the services that County will provide to Public Body. 1.2 County will provide Public Body with access to a password protected web site where Public Body can issue credits and view daily, weekly, and monthly transaction activity of payments processed through this I.T. Service. 2.0 The Payment Processing Service Fee (the “Fee”) charged to the general public shall be an amount established by County Board of Commissioners. PUBLIC BODY RESPONSIBILITIES 2.1 Public Body shall respond to all questions from the general public regarding payments. 3.0 SUPPORT The I.T. Service will be supported by County’s Information Technology (I.T.) Department and/or County’s vendor(s) as described in the Agreement. 4.0 SERVICE ACCESS AND REQUIREMENTS 4.1 Service Access 4.1.1 Access to the I.T. Service is via a card and eWallet reader provided by County attached to a computer with a connection to an Internet website run by County. 4.1.2 The URL for Public Body to view activity reports and to perform all administrative functions will be provided by County. 4.1.3 Public Body will provide access to this I.T. Service for the general public via computer owned by Public Body an on the premise of the Public Body. This computer may be operated by Public Body staff or made available directly to the general public. 4.2 Service Requirements 4.2.1 The general public shall be required to pay County the Fee to use this I.T. Service. County will use the Fee(s) to recover costs associated with this I.T. Service. EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 2 MR 21258 6/17/2021 4.2.2 The person making the payment will authorize one transaction. The funds received for the payment of monies owed to Public Body will be deposited into an account owned by the Public Body. The funds received from the Fee will be deposited into an account owned by County. 5.0 SERVICE AND EQUIPMENT COSTS Public Body does not have to pay the County for the payment processing, customer support, or electronic payment methods (software, application, portal, etc.) for this I.T. Service. County will acquire the hardware for non-electronic payment methods and provide the hardware to Public Body. Public Body shall reimburse the County for all costs incurred by the County to provide the hardware to Public Body. 6.0 PROVISION AND MAINTENANCE OF DATA 6.1 Public Body must use the same payment method processing entities used by County. The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third- party entities. 6.2 Public Body shall provide County with all necessary bank account and routing numbers to give effect to this Agreement. 7.0 LICENSE USE AND ACCESS County grants to Public Body a nonexclusive license to use County developed applications needed to receive this I.T. Service. This license cannot be provided to any other party without County’s consent in writing. MR 21258 6/17/2021 EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 1 MR 21258 6/17/2021 INTRODUCTION The I.T. Service described in this Exhibit (Online Payments) will provide government agencies with the ability to accept credit card (credit and debit) payments, certain digital wallets (eWallets) selected by County, and/or electronic check payments online, collectively referred to as the “payment methods”. 1.0 COUNTY RESPONSIBILITIES 1.1 County will provide an I.T. Service where the general public can make payments for any type of fees or costs, i.e. pay property taxes, licenses, permits or traffic tickets by means of a credit card or electronic checkthe payment methods, utilizing the Internet. County may use vendor(s) to perform the services that County will provide to Public Body. 1.2 If requested by Public Body, County will provide a single public web page that will reside on County server(s) and include basic information with links to the I.T. Service for Online Payments. County will not provide content management. County will provide basic design template customization (header and colors) and minimal content (basic contact information). URLs will have a G2Gcloud.com domain name. County has sole discretion as to what may be placed on this one- page website. 1.3 County will provide Public Body with access to a password protected web site where Public Body can issue credits and view daily, weekly, and monthly transaction activity of payments processed through this I.T. Service. 1.4 The Enhanced AccessPayment Processing Service Fee (the “Fee”) charged to the general public shall be an amount established by County Board of Commissioners. (MISCELLANEOUS RESOLUTION #07121, County Board of Commissioner Minutes, May 24, 2007, p. 246) or as revised by County Board of Commissioners. 2.0 PUBLIC BODY RESPONSIBILITIES 2.1 Public Body will be responsible for placing the URL provided by County onto their website for this service. 2.2 Public Body will include the URL in printed or electronic communications to the general public regarding this service. 2.3 Public Body shall respond to all questions from the general public regarding payments. County shall refer questions regarding the amount of payment due or owing to Public Body. 3.0 SUPPORT The I.T. Service will be supported by County’s Information Technology (I.T.) Department and/or County’s vendor(s), as described in the Agreement. 4.0 SERVICE ACCESS AND REQUIREMENTS EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 2 MR 21258 6/17/2021 4.1 Service Access 4.1.1 Access to the I.T. Service is via an internet browser. The URL for the general public to initiate the Online Payments service will be provided by County. EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 3 MR 21258 6/17/2021 4.1.2 Public Body will provide access to this I.T. Service for the general public via the URL provided by County on the web site owned by Public Body. 4.1.3 The URL for Public Body to view activity reports and to perform all administrative functions and for the general public to maintain recurring payments will be provided by County. 4.2 Service Requirements 4.2.1 The general public shall be required to pay County an Enhanced Accessthe Fee to use this I.T. Service. County will use Enhanced Accessthe Fee(s) to recover costs associated with this I.T. Service. 4.2.2 The person making the payment will authorize one transaction. The funds received for the payment of monies owed to Public Body will be deposited into an account owned by the Public Body. two transactions: (1) one transaction for payment of monies owed to Public Body and (2) one transaction for payment of the Enhanced Access Fee. The payment to Public Body will be deposited in Public Body’s designated account. The funds received foromr the Enhanced Access Fee will be deposited into an account owned by County. 5.0 SERVICE COSTS There is no cost to Public Body does not have to pay the County for this I.T. Service. 6.0 SHARING OF NET ENHANCED ACCESS FEES 6.1 Public Body will receive 50% of Net Enhanced Access Fees collected from Online Payments. For purposes of Sharing Net Enhanced Access Fees, if the Public Body that entered into this Agreement is a Court, any Net Enhanced Access Fees that can be shared will be directed to and deposited with the Court’s Funding Unit or Units. Payments will be made quarterly based on the County’s fiscal year of October 1 through September 30. Net Enhanced Access Fees is defined as follows: 6.2 County will deduct a percentage from Public Body’s gross Enhanced Access Fees to cover transactional fees. The percentage will be recalculated every fiscal year due to changes in County’s costs incurred. County shall list the percentage of Enhanced Access Fee used to calculate transactional fees on the www.G2Gcloud.com website. 6.3 Definitions. 6.3.1 Gross Enhanced Access Fees Collected – All fees added to transactions processed for your agency paid by end-user 6.3.2 County’s Cost for Transactional Fees –Average costs incurred by County to process transactions for all agencies as a percentage of Gross Enhanced Access Fees Collected EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 4 MR 21258 6/17/2021 6.3.3 Transactional Fees Deducted from Gross Enhanced Access Fees – Result of applying percentage to Gross Enhanced Access Fees Collected EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 5 MR 21258 6/17/2021 6.3.4 Net Enhanced Access Fees Remaining – Result of subtracting costs of transactional fees from Gross Enhanced Access Fees Collected 6.3.5 50% Shared Back with Public Body- Percentage of Total Net Enhanced Access Fees to be shared with your agency. 6.3.6 Fees Shared Back with Public Body – Funds your agency will receive. 6.4 Illustration. Below is an example of how the Net Enhanced Access Fees will be shared: $5,000 Gross Enhanced Access Fees Collected x 39%County’s Cost for Transactional Fees - $1950 Transactional Fees Deducted from Gross Enhanced Access Fees $3050 Net Enhanced Access Fees Remaining x50%50% Shared Back with Public Body $1525 Fees Shared Back with Public Body 7.0 PROVISION AND MAINTENANCE OF DATA 7.1 Public Body must use the same credit card and checkpayment method processing entities used by County. The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third-party entities. 7.2 Public Body shall provide County with all necessary bank account and routing numbers to give effect to this Agreement. 8.0 LICENSE USE AND ACCESS County grants to Public Body a nonexclusive license to use County developed applications needed to receive this I.T. Service. This license cannot be provided to any other party without County’s consent in writing. EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 1 MR 21258 6/17/2021 INTRODUCTION The I.T. Service described in this Exhibit (Over the Counter Payments) will provide government agencies with the ability to take credit card (credit and debit) payments and certain digital wallets (eWallets), collectively referred to as the “payment methods”, at the counter and over the phone. 1.0 COUNTY RESPONSIBILITIES 1.1 County will provide an I.T. Service where the general public can make Over the Counter Payments for any type of fees or costs; i.e. pay property taxes, licenses, permits or traffic tickets by means of a credit cardthe payment methods. County may use vendor(s) to perform the services that County will provide to Public Body. 1.2 County will provide Public Body with access to a password protected web site where Public Body can issue credits and view daily, weekly, and monthly transaction activity of payments processed through this I.T. Service. 1.3 The Enhanced AccessPayment Processing Service Fee (the “Fee”) charged to the general public shall be an amount established by County Board of Commissioners. (MISCELLANEOUS RESOLUTION #07121, County Board of Commissioner Minutes, May 24, 2007, p. 246) or as revised by County Board of Commissioners. 2.0 PUBLIC BODY RESPONSIBILITIES 2.1 Public Body shall respond to all questions from the general public regarding payments. 3.0 SUPPORT The I.T. Service will be supported by County’s Information Technology (I.T.) Department and/or County’s vendor(s) as described in the Agreement. 4.0 SERVICE ACCESS AND REQUIREMENTS 4.1 Service Access 4.1.1 Access to the I.T. Service is via a credit card and eWallet reader provided by County attached to a computer with a connection to an Internet website run by County. 4.1.2 The URL for Public Body to view activity reports and to perform all administrative functions will be provided by County. 4.1.3 Public Body will provide access to this I.T. Service for the general public via computer owned by Public Body an on the premise of the Public Body. This computer may be operated by Public Body staff or made available directly to the general public. 4.2 Service Requirements EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 2 MR 21258 6/17/2021 4.2.1 The general public shall be required to pay County thea Ffee to use this I.T. Service. County will use the Ffee(s) to recover costs associated with this I.T. Service. EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 3 MR 21258 6/17/2021 4.2.2 The person making the payment will authorize one transaction. The funds received for the payment of monies owed to Public Body will be deposited into an account owned by the Public Body. The funds received from the Fee will be deposited into an account owned by County.two transactions: (1) one transaction for payment of monies owed to Public Body and (2) one transaction for payment of the fee. The payment to Public Body will be deposited in Public Body’s designated account. The fee will be deposited into an account owned by County. 5.0 SERVICE AND EQUIPMENT COSTS Public Body does not have to pay the County for the payment processing, customer support, or electronic payment methods (software, application, portal, etc.) for this I.T. Service. 6.0 County will acquire the hardware for non-electronic payment methods and provide the hardware to Public Body. Public Body shall reimburse the County for all costs incurred by the County to provide the hardware to Public Body.There is no cost to Public Body for this I.T. Service. 7.0 SHARING OF NET ENHANCED ACCESS FEES 7.1 Public Body will receive 50% of Net Enhanced Access Fees collected from Over the County Online Payments. For purposes of Sharing Net Enhanced Access Fees, if the Public Body that entered into this Agreement is a Court, any Net Enhanced Access Fees that can be shared will be directed to and deposited with the Court’s Funding Unit or Units. Payments will be made quarterly based on the County’s fiscal year of October 1 through September 30. Net Enhanced Access Fees is defined as follows: 7.2 County will deduct a percentage from Public Body’s gross Enhanced Access Fees to cover transactional fees. The percentage will be recalculated every fiscal year due to changes in County’s costs incurred. County shall list the percentage of Enhanced Access Fee used to calculate transactional fees on the www.G2Gcloud.com website. 7.3 Definitions. 7.3.1 Gross Enhanced Access Fees Collected – All fees added to transactions processed for your agency paid by end-user 7.3.2 County’s Cost for Transactional Fees –Average costs incurred by County to process transactions for all agencies as a percentage of Gross Enhanced Access Fees Collected 7.3.3 Transactional Fees Deducted from Gross Enhanced Access Fees – Result of applying percentage to Gross Enhanced Access Fees Collected 7.3.4 Net Enhanced Access Fees Remaining – Result of subtracting costs of transactional fees from Gross Enhanced Access Fees Collected EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 4 MR 21258 6/17/2021 7.3.5 50% Shared Back with Public Body- Percentage of Total Net Enhanced Access Fees to be shared with your agency. 7.3.6 Fees Shared Back with Public Body – Funds your agency will receive. EXHIBIT II I.T. SERVICES AGREEMENT OVER THE COUNTER PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT II Page 5 MR 21258 6/17/2021 7.4 Illustration. Below is an example of how the Net Enhanced Access Fees will be shared: $5,000 Gross Enhanced Access Fees Collected x 39%County’s Cost for Transactional Fees - $1950 Transactional Fees Deducted from Gross Enhanced Access Fees $3050 Net Enhanced Access Fees Remaining x50%50% Shared Back with Public Body $1525 Fees Shared Back with Public Body 8.0 PROVISION AND MAINTENANCE OF DATA 8.1 Public Body must use the same credit cardpayment method processing entities used by County. The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third-party entities. 8.2 Public Body shall provide County with all necessary bank account and routing numbers to give effect to this Agreement. 9.0 LICENSE USE AND ACCESS County grants to Public Body a nonexclusive license to use County developed applications needed to receive this I.T. Service. This license cannot be provided to any other party without County’s consent in writing. EXHIBIT III I.T. SERVICES AGREEMENT PAY CURRENT TAXES I.T. SERVICES AGREEMENT – EXHIBIT III Page 1 MR 21258 6/17/2021 INTRODUCTION The I.T. Service described in this Exhibit (Pay Current Taxes) will provide government agencies with the ability to take accept card (credit and debit) payments, certain digital wallets (eWallets) selected by County, electronic check payments online and via telephone, and payment at certain private retailers selected by County, collectively referred to as the “payment methods”. credit card and/or electronic check tax payments online and via telephone with a real time update of the payment information in BS&A. 1.0 COUNTY RESPONSIBILITIES 1.1 County and/or County’s vendors will provide an I.T. service where the general public can pay government taxes by credit card or electronic check via the Internet. 1.2 County will provide a telephone number where the general public can pay for government taxes by means of a credit card or electronic check. 1.3 When tax payments are made to Public Body through this I.T. Service, County will post the payment without Public Body entering the data separately. 1.4 County shall provide a telephone number for the general public to call with questions regarding the payment procedure. County shall refer all questions regarding the amount of payment due to Public Body. 1.5 County will provide Public Body with access to a password protected web site where Public Body can issue credits as required and can view daily, weekly, and monthly transaction activity of payments. 1.6 The Enhanced AccessPayment Processing Service Fee (the “Fee”) charged to the general public shall be an amount established by County Board of Commissioners. (MISCELLANEOUS RESOLUTION #07121, County Board of Commissioner Minutes, May 24, 2007, 1.6 p. 246) or as revised by County Board of Commissioners. 2.0 PUBLIC BODY RESPONSIBILITIES 2.1 Public Body will be responsible for placing the URL provided by County onto their website for this service. 2.2 Public Body shall respond to all questions from the general public regarding payments. 3.0 SUPPORT The I.T. Service will be supported by County’s Information Technology (I.T.) Department and/or County’s vendor(s) as described in the Agreement. 4.0 SUPPORT SERVICES AND REQUIREMENTS 4.1 Service Access 4.1.1 Access to the I.T. Service will be via an internet browser. The URL to Commented [RCR1]: @IT: Is this accurate for Ex 3? EXHIBIT III I.T. SERVICES AGREEMENT PAY CURRENT TAXES I.T. SERVICES AGREEMENT – EXHIBIT III Page 2 MR 21258 6/17/2021 initiate the I.T. Service is: https://www.PayLocalTaxes.com 4.1.2 The URL for Public Body to view activity reports and to perform all administrative functions will be provided by County. 4.2 Service Requirements EXHIBIT III I.T. SERVICES AGREEMENT PAY CURRENT TAXES I.T. SERVICES AGREEMENT – EXHIBIT III Page 3 MR 21258 6/17/2021 4.2.1 The general public shall be required to pay County an Enhanced Accessthe Fee to use this I.T. Service. County will use Enhanced Accessthe Fee(s) to recover costs associated with this I.T. Service. 4.2.2 The person making the payment will authorize one transaction. The funds received for the payment of monies owed to Public Body will be deposited into an account owned by the Public Body. The funds received from the Fee will be deposited into an account owned by County.two transactions: (1) one transaction for payment of monies owed to Public Body and (2) one transaction for payment of the Enhanced Access Fee. The payment to Public Body will be deposited in Public Body’s designated account. The funds for the Enhanced Access Fee will be deposited into an account owned by County. 5.0 SERVICE COSTS Public Body does not have to pay the County for this I.T. Service.There is no cost to Public Body for this I.T. Service. 6.0 SHARING OF NET ENHANCED ACCESS FEES 6.1 Public Body will receive 50% of Net Enhanced Access Fees collected from Online Payments. For purposes of Sharing Net Enhanced Access Fees, if the Public Body that entered into this Agreement is a Court, any Net Enhanced Access Fees that can be shared will be directed to and deposited with the Court’s Funding Unit or Units. Payments will be made quarterly based on the County’s fiscal year of October 1 through September 30. Net Enhanced Access Fees is defined as follows: 6.2 County will deduct a percentage from Public Body’s gross Enhanced Access Fees to cover transactional fees. The percentage will be recalculated every fiscal year due to changes in County’s costs incurred. County shall list the percentage of Enhanced Access Fee used to calculate transactional fees on the www.G2Gcloud.com website. 6.3 Definitions. 6.3.1 Gross Enhanced Access Fees Collected – All fees added to transactions processed for your agency paid by end-user 6.3.2 County’s Cost for Transactional Fees –Average costs incurred by County to process transactions for all agencies as a percentage of Gross Enhanced Access Fees Collected 6.3.3 Transactional Fees Deducted from Gross Enhanced Access Fees – Result of applying percentage to Gross Enhanced Access Fees Collected 6.3.4 Net Enhanced Access Fees Remaining – Result of subtracting costs of transactional fees from Gross Enhanced Access Fees Collected 6.3.5 50% Shared Back with Public Body- Percentage of Total Net Enhanced EXHIBIT III I.T. SERVICES AGREEMENT PAY CURRENT TAXES I.T. SERVICES AGREEMENT – EXHIBIT III Page 4 MR 21258 6/17/2021 Access Fees to be shared with your agency. 6.3.6 Fees Shared Back with Public Body – Funds your agency will receive EXHIBIT III I.T. SERVICES AGREEMENT PAY CURRENT TAXES I.T. SERVICES AGREEMENT – EXHIBIT III Page 5 MR 21258 6/17/2021 6.4 Illustration. Below is an example of how the Net Enhanced Access Fees will be shared: $5,000 Gross Enhanced Access Fees Collected x 39%County’s Cost for Transactional Fees - $1950 Transactional Fees Deducted from Gross Enhanced Access Fees $3050 Net Enhanced Access Fees Remaining x50%50% Shared Back with Public Body $1525 Fees Shared Back with Public Body 7.06.0 PROVISION AND MAINTENANCE OF DATA 7.16.1 Public Body must use the same credit card and checkpayment method processing entities used by County. The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third-party entities. 7.26.2 Public Body shall provide County with all necessary bank account and routing numbers to give effect to this Agreement 8.07.0 LICENSE USE AND ACCESS County grants to Public Body a nonexclusive license to use County developed applications needed to receive this I.T. Service. This license cannot be provided to any other party without County’s consent in writing. EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 1 MR 21258 6/17/2021 INTRODUCTION The I.T. Service described in this Exhibit (Online Payments) will provide government agencies with the ability to accept card (credit and debit) payments, certain digital wallets (eWallets) selected by County, and/or electronic check payments online, collectively referred to as the “payment methods”. 1.0 COUNTY RESPONSIBILITIES 1.1 County will provide an I.T. Service where the general public can make payments for any type of fees or costs, i.e. pay property taxes, licenses, permits or traffic tickets by means of the payment methods, utilizing the Internet. County may use vendor(s) to perform the services that County will provide to Public Body. 1.2 If requested by Public Body, County will provide a single public web page that will reside on County server(s) and include basic information with links to the I.T. Service for Online Payments. County will not provide content management. County will provide basic design template customization (header and colors) and minimal content (basic contact information). URLs will have a G2Gcloud.com domain name. County has sole discretion as to what may be placed on this one- page website. 1.3 County will provide Public Body with access to a password protected web site where Public Body can issue credits and view daily, weekly, and monthly transaction activity of payments processed through this I.T. Service. The Payment Processing Service Fee (the “Fee”) charged to the general public shall be an amount established by County Board of Commissioners. 2.0 PUBLIC BODY RESPONSIBILITIES 2.1 Public Body will be responsible for placing the URL provided by County onto their website for this service. 2.2 Public Body will include the URL in printed or electronic communications to the general public regarding this service. 2.3 Public Body shall respond to all questions from the general public regarding payments. County shall refer questions regarding the amount of payment due or owing to Public Body. •SUPPORT The I.T. Service will be supported by County’s Information Technology (I.T.) Department and/or County’s vendor(s), as described in the Agreement. •SERVICE ACCESS AND REQUIREMENTS .1 Service Access .1.1 Access to the I.T. Service is via an internet browser. The URL for the general public to initiate the Online Payments service will be provided by EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 2 MR 21258 6/17/2021 County. EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 3 MR 21258 6/17/2021 .1.2 Public Body will provide access to this I.T. Service for the general public via the URL provided by County on the web site owned by Public Body. .1.3 The URL for Public Body to view activity reports and to perform all administrative functions and for the general public to maintain recurring payments will be provided by County. .2 Service Requirements .2.1 The general public shall be required to pay County the Fee to use this I.T. Service. County will use the Fee(s) to recover costs associated with this I.T. Service. .2.2 The person making the payment will authorize one transaction. The funds received for the payment of monies owed to Public Body will be deposited into an account owned by the Public Body. The funds received from the Fee will be deposited into an account owned by County. •SERVICE COSTS Public Body does not have to pay the County for this I.T. Service. EXHIBIT I I.T. SERVICES AGREEMENT ONLINE PAYMENTS I.T. SERVICES AGREEMENT – EXHIBIT I Page 4 MR 21258 6/17/2021 •PROVISION AND MAINTENANCE OF DATA .1 Public Body must use the same payment method processing entities used by County. The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third-party entities. .2 Public Body shall provide County with all necessary bank account and routing numbers to give effect to this Agreement. •LICENSE USE AND ACCESS County grants to Public Body a nonexclusive license to use County developed applications needed to receive this I.T. Service. This license cannot be provided to any other party without County’s consent in writing. MR 21258 6/17/2021 MR 21258 6/17/2021 EXHIBIT I I.T. SERVICES AGREEMENT Online Payments I.T. SERVICES AGREEMENT EXHIBIT I Page 3 The names and contact information for these entities shall be provided by County. County shall notify Public Body in advance of any changes to the third-party entities. County with all necessary bank account and routing numbers to give effect to this Agreement